IT Super User

Noel Group

Midleton, Co Cork
Permanent
Full-time

16 days ago

Job DescriptionIT Super User Cover Mitchelstown RegionAldi Ireland is seeking an IT Super User to join our Mitchelstown Head Office team.Your responsibilities will span a wide spectrum, from swapping and installing network devices to rebooting servers post-update. You'll manage hardware on-site, collaborate with National IT for UPS needs, and keep a keen eye on server and network device status. Your expertise will shine as you troubleshoot issues, using your extended knowledge to tackle challenges like network cabling, workstation setups, and WiFi optimization.You'll be the go-to for end user hardware, handling workstation/laptop builds, device installations, and printer setups. Your coordination skills will shine as you arrange maintenance and downtime, liaising between NIT, maintenance teams, and contractors.Security and permissions will be in your capable hands. You'll set up users and mailboxes, manage permissions, and ensure compliance with IT policies. Your valuable feedback will drive improvements, with regular catch-up calls to shape our service.Your responsibilities will include:Server and Network Hardware

Swapping or installing network devices upon guidance from NIT
Rebooting Network devices (i.e. Switches, Routers, etc.)
Rebooting Servers post-update
Receive/store hardware onsite prior to NIT/contractor use
Contact for NIT UPS/Air conditioning equipment
Status checks of Server/Network device lights
Gather photos when requested by NIT

End User Hardware

Purchasing IT hardware via NIT or Ariba
Placing and installation of photocopiers
Workstation/Laptop builds
Desk IT hardware installations/cabling
Managing device stock
Setting up printer share/shortcuts
Setting up video conferences, and troubleshooting these if required
License scans on standalone PCs when requested

Phone Systems (on-premises or cloud)

Managing phone system and configuring features such as hunt-groups
Managing user accounts
Connections/patching

Mobile Phone Systems

Ordering/organising mobile phones, both new and for repairs
Re-enrolling devices for Mobile Iron
AME requirements such as basic troubleshooting and PINs
Provide Wi-Fi settings
Configuration and Distribution of ALMEX devices

Troubleshooting

Gather fault information from end users, both initial information and when requested by NIT
Gathering information from LITAMS, creating/escalating ServiceNow tickets
Using extended knowledge of the IT landscape to troubleshoot components in problematic devices - e.g. network cabling, workstation setup, power provision, WiFi availability and blackspots

Coordination

Arranging downtime for services at the location under guidance from NIT
Coordinating maintenance teams to perform IT tasks if certain access is required
Act as onsite contact for NIT contractors
Issues permissions/passes/keys/vending tokens to NIT staff or contractors
Arrange hotels/taxies/pool cars
Act as contact between NIT and onsite maintenance for power related issues
Act as contact for requests and communications such as RFIs and Bulletins
Advise users on current IT policies

Security and Permissions

Set up new users and mailboxes
Manage permission for users via ADM and Store ADM
Regular spot-checking and auditing of permissions granted within ADM
Password resets
Grants access to RES mailboxes

Feedback

Attend monthly catch-up call with the NIT service desk team leader to discuss service improvements in the area

Benefits

Competitive salary of €44,675 per annum
5 day working week - 08:00 to 16:30 Monday to Friday
Up to 2 days WFH per week
5 weeks annual leave per annum
Benefits package

Please note, this is a 9 month (Maternity Leave) contract with a proposed start date of early May.

Noel Group

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