Client Success Specialist
Insight HR
- Kilkenny
- €27,000-32,000 per year
- Permanent
- Full-time
- Develop a clear understanding of each client's business objectives and align the necessary resources to help them achieve their goals.
- Assist clients through the onboarding process when required.
- Identify opportunities to improve the onboarding experience and develop the processes, tools and templates used by the team.
- Apply creative problem solving to help clients maximise the value they get from RedSky Europe's services and reach their business goals.
- Nurture deep relationships that result in client referrals and testimonials.
- Act as the client's advocate during your interactions with other departments and senior management.
- Other duties/projects as assigned.
- 2+ years' experience managing client relationships, ideally in a customer success or customer service role.
- Experience working cross-functionally with a range of teams, managing initiatives at scale and delivering results.