Newskies Help Desk Agent
Ryanair
- Dublin
- Permanent
- Full-time
- Liaise with Ground Operations Training Department pertaining to Airport issues.
- Notify passengers of delays/cancellation/ schedule changes by email, SMS, PUSH and on the Ryanair Day of Travel App.
- Update of web notices on Ryanair.com
- Create Ad hoc disruption videos for the Day of Travel App
- Create and maintain all access to the reservations system
- Liaise with systems department regarding any bugs and defects
- General administration duties
- Previous experience in similar role would be a distinct advantage
- Previous Airline/Airport experience would be a distinct advantage
- Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
- Show a natural ability in problem solving.
- Proactive approach to dealing with errors/complaints
- Possess a high level of interpersonal and written skills
- A good knowledge of Microsoft office
- Personality traits - Enthusiasm, flexibility, patience and ability to work on your own initiative.
- Energetic and enthusiastic individual looking to thrive and progress in an expanding company
- Applicant must be flexible with working hours
- Applicants must show a natural ability in problem solving.
- Competitive salary
- Discounted and unlimited travel to over 235 destinations
- Death in Service Benefit – Up to 3 times of salary
- Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
- Cycle 2 Work Scheme
- Unrivalled career progression