RealTime are looking for a Level 3 IT Support Engineer, to manage & log incidents and requests, and resolve technical issues at the highest level. This is with a busy MSP client in Dublin City Centre. Core requirements are as follows:Requirements:– 3+ years in a similar role– Excellent Trouble Shooting skills and must be able to demonstrate by way of example– Fluent in English and excellent written, and verbal communication skills with attention to detail– Able to think through, communicate, and present information effectively to all organizational levels.– A flexible, can-do attitude– Customer facing role and the individual must be customer centric– IT qualification Diploma/Degree– MCP qualifications are required– CCNA– Previous role / experience working as part of a teamTechnical Skills:– M365 experience essential– Advanced troubleshooting and problem-solving skills– Technical Documentation experience– Experience using Remote Monitoring and Management tools– Active Directory Administration– Office 365 Administration– Networking skills to include router and switches– Excellent Server skills– Firewall Technology– Troubleshooting of Backup IssuesApply:– Call: Shane on 01-6520652– Email: shane.doolin@realtime.jobs– You must hold a valid working Visa or an EU passport to be considered– No Sponsorship is provided or supported
