EAP Telephone Counsellor- ROI
HealthHero
- Dublin
- €42,000-45,000 per year
- Permanent
- Full-time
- As the main part of the role, you will be carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Alongside the above, managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Be integrated into our Support Line Team.
- Be an experienced practitioner with a minimum of 450+ clinical hours.
- Be a qualified, accredited Counsellor/Psychotherapist (L4 and above in Counselling) with IACP (or similar) accredited status.
- Be able to work a minimum of 3x full days (22.5 hours per week) Part time is a pro rata salary.
- Be IT literate with good working knowledge of Microsoft Office suite
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure
- Be permanently based in Republic of Ireland.
- Have previous EAP/telephone Counselling or time limited assessment experience, ideally in a corporate environment.
- Full induction training programme, which will be undertaken via Microsoft Teams
- 22 days leave, Public holidays and your birthday off (pro-rata)
- Supervision covered up to 2 hours per month (pro-rata)
- Monthly 1-2-1’s with your line manager
- 24/7 On Call support
- Home working, and the ability to travel to offices for occasional meetings at HealthHero Dublin.
- Auto-enrolment pension scheme
- Health Scheme and Employee Assistance Program
- Life insurance Scheme