Technical Support Professional - AIOPs Support
IBM
- Dublin
- Permanent
- Full-time
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and Responsibilities
- Work as part of a team to provide 7 x 24 support for our AIOPs Support Customers.
- Respond to customer requests within our Service Level Agreement.
- Responsible for assigned cases.
- Providing timely updates to customer issues.
- Problem replication of reported issues.
- Working on our IBM Tivoli Network Management Product, as well as our AIOPs solutions.
- Identify / Confirm possible software defects and log software enhancements.
- Work with a minimum of supervision.
- Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.
- Ability to diagnose technical problems.
- Excellent analytical and problem solving skills.
- Excellent communicator in one-on-one or group presentations.
- Excellent communication skills, both oral and written.
- Knowledge of network management products and markets.
- Advanced level knowledge of Linux.
- Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.
- Knowledge of at least one scripting language e.g. Python, Ansible, Bash.
- Understanding of the protocols: SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.
- Degree qualified in Computer Science or a related discipline.
- Cisco certified to at minimum level of CCNA.