Case Manager
Royal London
- Dublin
- Contract
- Full-time
- Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
- Provide administrative support for and on behalf of the Sales Team
- Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders
- Efficiently and effectively process policy documentation and underwriting requirements
- Adhere to Treating Customers Fairly principles, the Consumer Protection Code and Royal London values
- APA Life qualification OR a willingness to become qualified within 18 months of joining Royal London
- Previous experience in a Customer Service role
- Strong influencing skills - capable of resolving general Broker queries
- Ability to meet deadlines/ SLAs and manage pressure/ priorities