Job DescriptionBenefits:Competitive salary22 days annual leaveAnnual bonus based on Agreed KPIsMonthly uncapped commissionCompany carMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeKey Responsibilities:Reporting to the Branch Manager and carrying out Branch Manager duties in his/her absenceEnsure corporate deliveries / collections meet high levels of service, checking in damageEnsure very high levels of customer service is being provided by all Desk Staff and feedback to staff and management on areas for improvementBe aware of all requirements for vehicles during the day and to plan for the days/weeks ahead.Be aware of general fleet activity by using available fleet reports and discussions with the fleet department and Cluster managerOverseeing CSR’s responsibilities and targets to ensure work is being carried out correctly. Holding staff accountable when necessary.Setting internal sales targets and internal sales targets for CSR’s and following up/holding staff accountable.Ability to identify Corp Sales Opportunities and work with the Branch Manager to target Corp Sales opportunities within the local area.Day to day operations/processes including deliveries, impros, utilisation, following up overdues, pre-closes and RCR bookings for garagesLiaise daily with valeting staff to ensure the smooth running and manning of this important area.Ensure the daily payments reports are correct and necessary reporting completedCustomer invoicing requestsEnsure all Servicing and Maintenance are completed and reach the required standardsEnsure all safety checks are in place and audit cars daily to meet agreed criteriaEnsure that all staff adheres to the safety and operations rules and procedures without exception.Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.Carrying out audits to ensure the standards are kept up to the highest complianceIn addition to the above, employees are required to carry out any reasonable request to perform duties as may be reasonably required within the scope of the job title.Your Skills:3rd Level relevant Qualification would be advantageous but not obligatory.2 years Supervisor/assistant manager experience would be advantageousIntermediate level of Excel and Word requiredExcellent organisation and interpersonal skillsAbility to work on own initiativeTeam PlayerFull clean driving licenseWhy Choose Europcar?We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **EMGEuropcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
