Finance Operation Specialist
- Dublin
- Permanent
- Full-time
- Manage the client support process including incident classification, resolution, and escalation
- Provide clear, proactive communication to clients, ensuring service expectations are met
- Track, review, and resolve support tickets through the client portal (Hubspot) within agreed SLAs
- Liaise with technical teams to drive timely resolution of client issues
- Monitor support trends, prepare reports, and recommend process improvements
- Support governance meetings with clients through preparation of reports, updates, and insights
- Deliver customer demos of the platform and facilitate workshops and feedback sessions to strengthen client engagement
- Own the end-to-end invoicing process including creation, issuance, and tracking of invoices
- Maintain accurate financial records of customer billing and payments
- Partner with internal teams to ensure billing aligns with contractual commitments
- Report on outstanding balances and escalate payment issues where required
- Provide clear internal reporting on customer performance, key service metrics, and payment status
- Translate complex technical issues into simple, clear business language for clients and stakeholders
- Identify opportunities to streamline and improve support and finance processes
- Act as a calming and professional presence in high-pressure situations while knowing when to escalate issues appropriately
- Build strong internal and external relationships to ensure collaboration and trust
- Experience: Minimum 3+ years in client support, operations, or finance roles (fintech or SaaS experience preferred)
- Excel/Google Sheets: Exceptional skills, with the ability to design, automate, and analyse data for reporting and invoicing (this is a critical requirement)
- Customer Service: Proven ability to deliver high-quality client support with urgency and professionalism
- Communication: Excellent written and verbal skills; able to explain technical concepts in simple term
- Problem-Solving: Strong troubleshooting and analytical ability, with good judgement on when to escalate
- Collaboration: Ability to work independently and as part of a cross-functional team
- Tools: Hands-on experience with Jira or similar project management platforms, and exposure to debugging and logging tools (e.g. New Relic or equivalent) Education: IT, business, or finance qualification preferred
- Experience with customer service automation and CRM management (HubSpot or similar)
- Fluency in Spanish or Italian
- The chance to shape both client support and finance operations in a high-growth fintech
- Exposure to cutting-edge banking technology and customer success processes
- A collaborative, ambitious, and supportive team culture
- Opportunities for professional growth across multiple disciplines (support, finance, operations)
- Competitive salary and benefits