Assistant Room Service Manager

Newmarket on Fergus, Co Clare
Permanent
Full-time

28 days ago

Job Description:Dromoland Castle is currently recruiting for an experienced Full Time Assistant Room Service Manager to join our F&B Team. Dromoland Castle is a world renowned luxury resort. We offer a professional, supportive work environment committed to excellence in hospitality. The position of Full Time Assistant Room Service Manager provides an opportunity to contribute to one of Ireland's most iconic destinations while advancing your career in a culture of continuous improvement and guest focused service.Position OverviewThe Assistant Room Service Manager is responsible for the leadership and daily operations of the In-Room Dining (IRD) department at Dromoland Castle. This role reports directly to the F&B Operations Manager and serves as the primary point of accountability for all aspects of room service. The successful candidate will ensure consistently high levels of service, product quality, and presentation in accordance with our Five-Star luxury standards. This is a leadership position requiring operational expertise, a strong service mindset, and an unwavering commitment to excellence.Operational Leadership:

Oversee the complete day-to-day operations of the In-Room Dining department
Ensure all guest orders are delivered promptly, professionally, and in line with brand and Forbes expectations
Establish and maintain service procedures and operating standards
Maintain full product knowledge and ensure accurate and professional communication of offerings to guests.

Guest Experience:

Monitor guest feedback and ensure service recovery where needed
Engage with guests to build rapport and ensure personalised experiences, particularly for VIPs and repeat visitors
Ensure staff uphold privacy, discretion, and brand standards at all times.

Team Management and Training:

Lead, train, and motivate the IRD team to achieve high standards of service delivery
Conduct regular service training focused on standards, upselling, etiquette, and product knowledge
Assist in staff scheduling, performance evaluations, and recruitment processes.

Service Quality and Standards:

Ensure all trays, trolleys, equipment, and guestroom deliveries meet brand presentation and hygiene standards
Implement and uphold consistent service sequences
Conduct regular operational audits and implement corrective actions where needed.

Financial and Administrative Responsibilities:

Assist in achieving departmental revenue and cost control targets
Support accurate billing processes and stock control, including minibars and in-room amenities
Maintain accurate records for inventory, requisitions, and breakage/loss reporting.

Compliance and Health & Safety:

Ensure compliance with all hygiene, safety, and licensing regulations
Lead by example in maintaining cleanliness and organization in service areas
Participate in internal and external audits and ensure timely resolution of findings.

Key Requirement:

Minimum of 2 years in a supervisory or assistant management position within a luxury hospitality environment
Experience in room service or restaurant operations in five start luxury setting
Proven ability to lead teams, deliver training, and manage performance
Strong communication and interpersonal skills
High attention to detail and quality
Strong administrative capabilities, including MS Office and POS systems proficiency
Fluent in English; additional languages are advantageous.

Work Authorisation:Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Dromoland Castle

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