IT Analyst / Snr Analyst - Clinical Data Support Engineer
Eli Lilly
- Cork
- Permanent
- Full-time
- Applied knowledge of IT Service Management and implementation experience, encompasses all the processes, procedures.
- Assisting study teams with diagnose and tracking of defects within the eCOA SaaS platform.
- Manage vendors – release management, documentation, product roadmap, backlog prioritization.
- Assisting study teams with life cycle promotions (DEV, QA & PROD).
- Ensure security consistency across studies in the SaaS platform.
- Assist study teams with data mapping, data integration, reporting and data exports.
- Develops in-depth business knowledge and strong relationships with business partners.
- Produces & maintains project documentation as required, including that of Computer Systems Quality.
- Provides and ensures effective impact analysis of platform changes, with consistency and conformance to Standard Operating Procedures for architecture, data, integrations, and processes.
- Uses standardized processes for requirements definition, analysis, design, construct, and test activities
- Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements
- Ensures Lilly information assets are protected from malicious content and access to information is restricted to authorized personnel only.
- Creation and execution of scripts to enable job controls within the SaaS platform
- Minimum 2 years of relevant IT experience
- Demonstrated learning agility both technically as well as business processes and applications
- Demonstrated initiative to build relationships, learn new business processes and identify opportunities
- Demonstrated ability to influence peers and business partners
- Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution
- Strong problem-solving skills
- Good communication skills (written/oral)
- Process improvement skills
- Organization skills
- Self-management
- Curiosity about business and IT processes
- Demonstrated ability to evaluate, facilitate, and drive towards risk-based decision making
- Experience with the clinical trial business process.
- ITIL v4 Foundations certification or additional ITIL v4 certifications.
- Experience with tools such as Jira, and HP ALM
- Clinical research experience/knowledge
- Technical proficiency with eDC (electronic data capture), HTML, Data Mapping, understanding of database structures, ETL, etc.
- 1 year experience programing with Node.js and JSON.
- Experience with NoSQL database like MongoDB and DynamoDB.
- Has worked with organizations that provide software-as-a-service (SaaS).
- Experience with mobile development.