Meeting's & Events Executive- Maternity Cover

Co Laois
Permanent
Full-time

29 days ago

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.We are currently looking to hire a Meeting's & Events Executive-Maternity cover to join our existing Sales & Marketing team.MAIN PURPOSE: To manage all aspects of the Events (MICE) Department, ensuring that the correct procedures are always followed & that these standards are continually reviewed & improved. To instil a culture in which the customers’ expectations are anticipated and exceeded wherever possible.The ideal candidate will have excellent attention to detail and be passionate about sales, delivering exceptional customer service and anticipating the needs of our guests and clients.Contract type: Maternity Cover (9 -12 months approx.)Key Duties and Responsibilities include:

To carry out the effective administrative tasks of our sales department, ensuring that guests receive exceptional customer service in a very genuine and caring manner.

To carry out all Meeting and Event administrative duties, working as part of the Sales Team.

To deal with any customer queries in a professional and efficient manner, always ensuring guest satisfaction.

To ensure that all enquires are handled in a professional and efficient manner and that all enquires are followed up and resolved.

To devise, review and ensure effective implementation of all Events standards of performance procedures ensuring that colleagues are always adhering to them

To be highly knowledgeable on all service and facility offerings at The Heritage and possess the ability to upsell and promote all offerings available whilst satisfying the customer’s initial enquiry

Attend trade shows, promotional events and any other events relating to the Sales & Events Office

To work closely with all Department Managers in particular Sales, Reservations, Front Office & Conference and Banqueting.

To ensure all commission rates quoted are tracked on the Events Department Commission Index.

To develop relationships with key group and incentive operators to maximise on this market.

To participate in all Health and Safety training scheduled for you.

To participate in all training programmes that you are scheduled for you.

To have a comprehensive knowledge of the local surrounding areas in terms of history, facilities and attractions.

To be responsible for all calls both internal and external in a professional and efficient manner

To be pro-active in the identification and follow-up of all potential business leads and enquiries to generate further sales and revenue for The Heritage.

To communicate and work very closely with the Director of Sales and Marketing to share ideas and initiatives for potential revenue generation for The Heritage, and to assist where possible in the development and implementation of the sales and marketing action plan for The Heritage.

OTHER DUTIES The above list in not exhaustive; you will be expected to comply with any reasonable request or duties as directed by Sales & Event Manager and Senior Management.The Ideal Candidate:

Must have previous Meeting and Events experience within a four-star property or equivalent.

Possess the ability to operate in an organised and methodical fashion, with excellent attention to detail.

Is equipped with exceptional interpersonal and communication skills with a strong customer service background.

Will be a natural leader with good business acumen to maximise revenue and sales through the Sales office

. • Will have knowledge of Opera, Mind-A-Client and Office Outlook.The Heritage ‘Core Values’:Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us

Think about the guest
Be respectful
Work as one
Be the best
Own it and deliver it

Why work for The Heritage, part of FBD Hotels:

Discounted rates in other FBD properties
Health Club membership
Learning and development opportunities
Talent Development Programmes & career progression opportunities
Employee Assistance Programme
Strong team focus and team atmosphere
Meals and uniform are provided
Free parking onsite

The Heritage

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