Hotel Receptionist
Great National Ballykisteen Golf Hotel
- Co Tipperary
- Permanent
- Full-time
- Greeting and welcoming guests on their arrival into the hotel.
- Checking in and out guests and ensuring that all information required is recorded.
- Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
- Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
- Building on the great relationship with the other departments.
- Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
- Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
- Following up on Group Bookings , Packages offers etc.
- Liaising with accounts department and ensuring that billing is accurate and correct.
- Planning ahead, checking future business and confirming reservations.
- Following up on emails and where necessary make relevant bookings.
- Attractive weekly pay structure.
- Company funded educational programmes
- Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
- Advanced online training programs through our E-learning personal development platform
- Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
- Recruitment bonus through our GN refer a friend scheme
- Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
- Employee Social Events to celebrate our team’s success together
- Industry leading complimentary meals on duty and barista style coffee
- Attractive 20% Employee discount on bar & restaurant food
- Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
- Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
- Save money and be healthy with our Bike to work scheme
- Xmas savings club
- On site free parking
- Previous experience as a Receptionist in a Hotel is desirable.
- Working knowledge of Guestline is advantageous..
- Excellent communication and customer service skills.
- Is willing to learn something new and not be afraid to ask questions.
- Cares enough about their new role that they will follow up on queries and enquiries.
- Understands the importance of communication and is fluent in English.
- Exceptional customer service skills and will represent the hotel professionally at all times.
- Have full permission or hold a valid visa to work in the EU.
- Available to work 5 over 7 days including evenings and weekends.