Reservations Agent
- Cork
- Permanent
- Full-time
- 107 stylish guestrooms and suites and 26 self-catering Residences.
- Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
- Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests
- The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
- Bellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
- Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
- Processing of reservations, cancellations and modifications promptly.
- To handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.
- To respond to all Guests/prospective guests enquiries by email in a professional, efficient and friendly manner.
- To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
- To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.
- To carry out all duties in line with departmental Standards Manual.
- To have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.
- Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
- To be fully aware of any menu updates, hotel promotions, corporate promotions or special events.
- To be knowledgeable and informed about the introduction of products.
- To answer the switchboard in a friendly & engaging manner, directing calls appropriately
- World class employee changing facilities and a stylish employee restaurant Croí.
- Bespoke Montenotte uniforms for all guest-facing employees.
- Group discount HSF Health Plan.
- Learning & development opportunities.
- Career guidance & coaching.
- Culinary apprenticeships.
- Trainee management development programmes.
- Internships & work placement opportunities.
- Graduate development programmes.
- Employee wellness programmes.
- Trained mental health first aiders & an employee assistance programme.
- A free meal in our employee restaurant Croí while on duty.
- Free use of the Motion Health Club with facilities including:
- Free weekly employee exercise class every Thursday morning.
- Access to personal training & fitness assessments.
- 25% discount off food in Panorama.
- 25% discount off spa treatments at Bellevue Spa.
- Access to the cycle to work scheme.
- Access to the travel pass scheme.
- Employee engagement and recognition programmes.
- Referral reward scheme.
- Opportunities to participate in sustainability and health & safety opportunities.
- #MPeople events.
- #MPeople sporting activities.
- #Mpeople community engagement with our local community & our charity partner, Pieta.