Senior Assistant Manager
The River Island Hotel
- Castleisland, Co Kerry
- Permanent
- Full-time
- Support the Hotel Manager in leading daily operations, ensuring all departments function cohesively and to a high standard.
- Provide hands-on support across departments when needed, maintaining a visible leadership presence throughout the property.
- Take the lead in coordinating functions and events, ensuring all client specifications are executed to the highest standards.
- Monitor and maintain operational quality, service consistency, and adherence to brand standards.
- Anticipate and proactively respond to guest needs, ensuring a personalized and memorable experience.
- Handle escalated guest concerns efficiently, demonstrating excellent problem-solving and decision-making abilities.
- Apply a keen eye for detail to uphold service excellence and operational precision throughout the guest journey.
- Have experience as a department manager within a hotel environment.
- Experience supporting and being hands-on across all departments.
- Excellent customer service experience.
- Degree in Hospitality Management is an advantage.
- Fluent in English is essential.
- Awarded a Great Place to Work 2024 – 2025
- Competitive salaries
- Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
- Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
- Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
- Free Coffee on Duty, provided for in our newly refurbed canteens.
- Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
- Career Progression, we set a clear career path with each of our interested employees.
- Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
- Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our award-winning Spa.
- Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and cross-training in different departments.