Deputy General Manager

• Ensure all guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay.
• Assist in setting and achieving team goals related to mystery audits, customer feedback, quality evaluations, and hotel standards.
• Implement systems to handle guest queries promptly and efficiently.
• Train and monitor staff to ensure consistently high standards of service.
• Empower employees to make on-the-spot decisions to enhance guest satisfaction.
• Act on guest feedback promptly, informing relevant personnel and taking preventive measures.

• Control departmental operations in conjunction with departmental managers.
• Maintain Great National Hotel standards at all times.
• Ensure high standards of personal hygiene, appearance, body language, and conduct among all employees.
• Update SOP manuals, ensure employees are trained on standards, and communicate any changes.

• Oversee departmental training, ensuring alignment with hotel standards.
• Conduct regular reviews of training needs with departmental managers and develop training plans.
• Record all training activities as per agreed procedures.
• Attend and facilitate employee training sessions.
• Identify potential employees for promotion and assist in their development.

• Adapt to a flexible work schedule to ensure uninterrupted service to hotel guests.
• Support all hotel areas as needed.
• Ensure compliance with Health & Safety legislation, investigate and report incidents, and maintain readiness for audits.
• Conduct fire evacuation drills and ensure employees are trained in emergency procedures.
• Maintain security and report defective materials and equipment for timely repair.
• Chair monthly Health & Safety meetings.
• Collaborate with the Maintenance Manager on a Preventative Maintenance Log.

• Appraise managers regularly and ensure departmental employee appraisals are conducted.
• Assist in recruiting and selecting departmental management and staff.
• Ensure adherence to disciplinary and grievance procedures.
• Ensure all employee documents are given to HR.
• Foster a positive working environment and resolve departmental problems promptly.
• Promote a culture of innovation and idea implementation.

• Share information with management and department heads promptly.
• Ensure monthly departmental meetings and prompt feedback on committee discussions.
• Liaise with the General Manager to communicate necessary kitchen department information to all departments.

• Ensure departments adhere to safekeeping, cash handling, and credit policies.
• Assist in compiling annual budgets and ensure departmental managers understand budgetary goals.
• Investigate budget deviations and implement controls.
• Manage weekly departmental wages and maintain adequate staffing levels.
• Maximise sales opportunities and monitor purchasing for quality and cost-effectiveness.
• Maintain cleanliness and standards in all areas of responsibility.

• Conduct daily inspections to ensure cleanliness, maintenance, and customer care standards.
• Be familiar with all hotel services and support departments as needed.
• Ensure operational responsibility for service delivery and standards throughout the hotel when on duty.
• Maintain presence in key areas during peak times and ensure all areas are well-maintained.
• Ensure room occupancy and configuration meet business needs.
• Complete projects within required timeframes as directed by the General Manager.
• Implement a comprehensive handover system for effective communication.
• Negotiate maintenance contracts with the General Manager and Maintenance Manager.
• Ensure appropriate Duty Management coverage and train managers on all hotel procedures.
• Carry out Duty Management shifts as required.

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Ballykisteen Golf Hotel