Field Service Engineers
Cpl Group
- Kildare
- Permanent
- Full-time
- You will be working on-site and determining problems by responding accordingly.
- You are going to provide over-the-phone consultation and advice and respond to emergencies.
- You will perform preventative maintenance on Company products.
- You are expected to establish and manage a local maintenance service structure.
- Inspecting and evaluating the usage of Company products and providing training in maintenance of these products.
- You will be supporting and providing on Company's products when required.
- You will liaise with the applications programmer when changing applications.
- You will be looking into market needs for the Company's Product.
- One of your duties is to submit application reports, service reports, weekly reports, and expense reports to management promptly.
- You must support sales activities while establishing and maintaining a good relationship with the team and various contractors across the facility.
- You are expected to participate in sales meetings as required.
- You will be able to provide training to other engineers on the team as needed.
- You must effectively communicate with the engineers in the Japanese headquarters', regarding the product applications and technical issues.
- You must be degree qualified in Electrical or Electronic Engineering, Robotics, Automation etc...
- You should have previous work experience in a similar position or if you are at graduate level then a keen interest in a career in electronics is essential.
- Strong technical product knowledge and customer service experience would be advantageous.
- Strong Time Management and Decision-Making skills.
- Exceptional listening & understanding to solve problems effectively and efficiently.
- Use of extremely high precision equipment, electronic diagnostic equipment, test fixtures equipment will be part of your daily routine.
- Software includes the use of Windows operating system & MS Office.
- Must be able to occasionally travel to the US, Japan, or Germany for product training.