Guest Services Supervisor (Bell Captain)

Adare Manor View all jobs

  • Adare, Co Limerick
  • Permanent
  • Full-time
  • 1 month ago
At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys. From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.Role OverviewThe Front of House team shapes the first and last impressions of every guest stay at Adare Manor. The Guest Services Supervisor (Bell Captain) is central to this experience, overseeing the coordination of guest arrivals, departures, and movement across the estate.This leadership role supervises the Luggage Porters, Door Team, and Valet Drivers, ensuring that every interaction is efficient, safe, and delivered with warmth, elegance, and professionalism befitting a five‑star resort.Acting as a visible presence within the lobby and arrival areas, the Guest Services Supervisor helps create a seamless guest journey while reinforcing our commitment to intuitive, personalised service. The ideal candidate will have strong organisational ability, natural leadership, and a deep understanding of luxury guest expectations.Key ResponsibilitiesGuest Experience & Arrival Journey
  • Oversee arrival and departure operations, ensuring a smooth and memorable guest experience
  • Maintain a polished, professional presence in lobby, entrance, and courtyard areas
  • Ensure luggage, personal belongings, and guest deliveries are handled with care and discretion
  • Support guest escorts, orientation of the estate, and general assistance as needed
  • Respond promptly to guest requests and service concerns with appropriate follow‑up
Team Supervision & Coordination
  • Lead the daily operations of Luggage Porters, Doorpersons, and Valet Drivers
  • Conduct shift briefings to communicate VIP movements, group arrivals, and key priorities
  • Allocate duties to ensure effective coverage and consistent service
  • Provide on‑the‑floor coaching to reinforce service standards and professional behaviour
  • Foster a positive, collaborative team culture based on respect and accountability
Operational Excellence
  • Monitor luggage tracking, storage, and delivery processes for accuracy and efficiency
  • Coordinate valet operations including vehicle reception, parking, and retrieval
  • Oversee lobby flow and guest circulation during peak times
  • Ensure bell and valet equipment is safe, operational, and presented to the highest standard
  • Collaborate closely with Front Desk, Concierge, Housekeeping, and Security to ensure a seamless guest journey
Standards, Safety & Compliance
  • Uphold Adare Manor's service philosophy, brand standards, and professional conduct expectations
  • Ensure valet procedures prioritise safety and careful vehicle handling
  • Follow all safety, emergency, and incident‑response protocols
  • Maintain strict confidentiality and GDPR compliance regarding guest information
Candidate ProfileExperience
  • Previous experience in Guest Services, Concierge, Bell, or Front Office roles in a luxury or high‑quality hospitality setting
  • Prior supervisory experience is an advantage
Skills & Competencies
  • Warm, confident, and professional presence with excellent communication skills
  • Strong organisational ability and comfortable managing multiple priorities
  • Ability to lead, support, and coach team members
  • Calm, solutions-focused approach to unexpected challenges
  • Full, clean driver's licence required
Personal Attributes
  • Genuine passion for hospitality and creating memorable guest experiences
  • Strong attention to detail and professional presentation
  • Reliability, discretion, and a proactive mindset
  • Motivated, service‑driven, and committed to excellence
Why Join Adare ManorYou will be joining a passionate team of hospitality professionals in one of Europe's most distinguished resorts, where heritage, innovation, and personalised service come together to create something extraordinary.At Adare Manor, our ambition is to go beyond expectations at every touchpoint - and this role plays a direct and meaningful part in fulfilling that promise.

Adare Manor