Senior Operations Business Support Lead - MedTech Payments

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Dublin
€50,000-55,000 per year
Permanent
Full-time

18 days ago
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Location:DublinType:PermCategory:Office Support / Admin, PMO/Business SupportSalary:€50 - €55kExperience required:5+yrsPosition: Senior Operations Business Support Lead – MedTech PaymentsRole Overview:Are you passionate about ensuring smooth operational processes and delivering top-notch support services? Do you thrive in a dynamic environment where collaboration and excellence are valued? If so, we have the perfect opportunity for you!As the Senior Operations Business Support Lead, you'll play a pivotal role in supporting an Operations & Finance team within a MedTech environment. Reporting directly to the Financial Controller, you'll be responsible for ensuring the seamless operation of all business systems, including DM, POS, and AX. Your primary focus will be on providing comprehensive support services, escalating complaints as necessary, and facilitating effective communication across departments.On successful hire, your duties and responsibilities will include:

Collaborate closely with Operations & Finance to ensure timely communication of system updates affecting front-office operations.
Serve as the first point of contact for system-related issues, liaising with global and local Service Desks to address concerns promptly.
Attend meetings with global support teams to manage service tickets effectively and share knowledge as needed.
Facilitate knowledge transfer sessions for team members, particularly regarding POS/AX updates.
Act as a support buddy for resolving POS-related issues efficiently.
Assist with tasks such as patient refunds, commission statement preparation, and AX training for new hires.
Contribute actively to team meetings and participate in projects aimed at process improvement.

To be considered for interview, your skills and experience will include:

Excellent written and verbal communication skills with English as a first language
Familiarity with ERP systems, preferably POS and AX.
A background in the Payments Industry is a distinct advantage
Eligibility to work in Ireland without any Visa Restrictions.
Proficiency in Microsoft Office Suite, with a keen eye for detail and accuracy.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Strong team player with the ability to work independently and under pressure.

Punctual, reliable, and dedicated to delivering high-quality work.
Organized with excellent time management skills.
Flexible and adaptable to changing priorities and tasks.

To hear more about this role and to discuss your suitability, please reach out to Gerard Doyle on 01 6325024 / Your CV will not be sent to any third party without your consent.

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