Assistant Manager

• Provide exceptional customer experience for all customers and lead by example to others to do the same.
• Ensure the store operates efficiently and effectively at all times and provides our customers with excellent quality products and services.
• Actively live the brand values and engage others to do the same.
• Manage and motivate their team to increase sales and ensure efficiency. Be familiar with sales figures.
• Manage stock levels.
• Use information technology to record sales figures for data analysis to interpret trends to facilitate planning.
• Be involved with performance reviews, as well as providing or organising training and development.
• Identify poor performance of staff, and liaise with HR to manage people effectively.
• Set objectives to achieve store KPIs.
• Manage and monitor all variable costs within the limits of budgetary control.
• Ensure standards for quality, customer service and health and safety are met. Resolve health and safety and security issues, and respond to customer complaints and comments.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
• Ensure the company policies and procedures are followed at all times by the team.
• Ensure all paperwork and administrative tasks are completed within the given time frames.
• Take care of the store in the absence of the Store Manager.

• Ability to act with pace and support to coach and motivate other team members to deliver to high standards.
• Good attention to detail and organised, but also able to see the big picture.
• Energetic, positive, enthusiastic, and not afraid of hard work.
• Reliable and able to work well under pressure, with the ability to multitask and re-prioritise when appropriate.
• Excellent communication skills.

FRS Recruitment