Service Technician

• Providing service and customer support during field visits or dispatches
• Liaise with office staff on all site installation, repair, maintenance and test tasks/issues.
• Diagnosing errors or technical problems and determining proper solutions. Carrying out solutions on first visit whenever possible.
• Supply office with comprehensive reporting on site conditions, Access, Items required for fixes and work performed within 24 hours of site visit.
• Properly update and maintain all reporting in company apps or software.
• Document processes
• Operate and maintain the vehicle in a safe manner and use field automation systems
• Follow all companyu0027s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Ensure you service vehicle is adequately stocked with ALL standards items and tools to be able to complete tasks on first call.
• Ensure you have been supplied with all adequate paperwork to pre-diagnose any issues that have occurred on site, Including the PIE contract and photography if available.
• Review ALL paperwork pre-visit to make sure adequate items are carried to complete service call.
• Responsible for keeping their vehicle clean and presentable
• Responsible for wearing and maintaining suitable and appropriate attire.

• Previous experience within construction or installation industry.
• Working knowledge of the commercial window and doors sector.
• Ability to manage multiple sites and work proactively to resolve issues.
• Full Driving Licence
• Strong understanding of Health & Safety requirements.
• Safe pass
• Manual handling

• Awarded "Great Place to Work" - be part of a company that values its people
• A safe, supportive workplace with ISO 45001 Occupational Health & Safety certification
• Career progression and development opportunities

Celtic Careers