Customer Solutions Architect, Manager (Dublin)

dbt Labs View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
About Usdbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we've grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.As of February 2025, we've surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including Astra Zenica, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.We're backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
  • Reliable, high-quality data is the fuel that propels AI-powered data engineering.
  • AI is changing data work, fast. dbt's data control plane keeps data engineers ahead of that curve.
  • We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.
dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we're just getting started.. We're growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our .About the role:As a Customer Solutions Architect Manager, you will be a key player in helping us to scale our Customer Solutions Architect organization and define the strategy and processes that drive this team. Your primary responsibility is to lead our EMEA Customer Solution Architects (CSAs) in Dublin, focused on ensuring our customers are maximizing the value they receive from dbt platform to drive customer retention and expansion. In this role, you will work closely with the Revenue and Solution Architecture teams to execute a regional strategy and work with the global CSA org to develop processes that enhance customer adoption, and ensure seamless collaboration across teams, including Support, Product, Engineering, and Sales. You will play a key role in managing customer escalations, driving continuous improvements, and cultivating a high-performance team culture.The CSA organization is still relatively new at dbt Labs, so this role is a combination of leading and scaling the existing team, while also helping to build and scale the CSA organization and operating model. We strive to maintain global consistency in processes and standards, while allowing for regional differences as required, and you will be a key member of the leadership team in defining these motions. We are hiring for this role because the team has hit a scale where we will benefit greatly from having an in region leader.This is a hybrid role with an expectation to be in the office 3 days a week, along with other members of the GTM organization in Dublin.In this role, you can expect to:
  • Lead and manage the regional Customer Solutions Architects, which is currently 5 members
  • Collaborate with the Global Head of Customer Solutions Architects to drive and execute a global strategy for CSA operations, ensuring a metrics-driven and solution-oriented approach
  • Build and scale the team thoughtfully: own recruiting, ramping, and retaining top CSA talent in partnership with the Talent team
  • Foster effective communication and collaboration between cross-functional teams, including Support, Product/Engineering, Sales, and Account Management teams
  • Ensure proactive and high-quality ticket and incident management, addressing critical customer escalations and managing stakeholder expectations
  • Collect and analyze support metrics to identify areas for improvement and to inform strategic decision-making in market
  • Maintain regular reporting on team performance, customer trends, upcoming renewals, and support issues
  • Build and maintain strong relationships with customers, ensuring satisfaction through regular communication and implementation of corrective actions when necessary
You are a good fit if you have:
  • 4 to 6 years of technical leadership experience, ideally in a SaaS or Data Analytics environment
  • Experience leading technical teams focused on the customer journey, such as Technical Account Management, Customer Support Engineering, or Solutions Architecture or experience leading CSM teams in a technical environment
  • Proven track record in scaling and operationalizing technical customer success or technical account management
  • Direct experience with recruitment, interviewing, and decision-making in the hiring process
  • Excellent communication skills, both written and oral, with the ability to collaborate across multiple teams
  • Enthusiasm for working directly with customers and building world-class post sales teams
  • Strong problem-solving skills with a solution-oriented mindset and experience handling conflict with professionalism and grace
You'll have an edge if you have:
  • A proven track record of building and leading Technical Support or Field Engineering teams in SaaS, infrastructure, or platform businesses.
  • Experience developing and promoting best practices for customer post sales journeys.
  • Have experience with ancillary tools, managing data infrastructure, APIs, etc
Benefits:
  • Equity
  • Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks' paid leave in line with Irish law
  • Healthcare: Coverage provided through Irish Life Health and DeCare, including medical, dental, and vision for you and your eligible dependents
  • Life & Disability Protection: Long-term disability and death-in-service benefits included
  • Pension: Employer contributions through our Personal Retirement Savings Program (PRSA)
  • Generous paid parental leave for all parents, with additional time for birthing parents
  • TaxSaver & Bike to Work Schemes for commuting flexibility and savings
  • Paid medical, caregiver, and pregnancy loss leave to support life's unexpected moments
  • Flexible stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development
CompensationWe offer competitive compensation packages commensurate with experience, including salary, RSUs, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab's total rewards during your interview process.
  • The typical starting salary range for this role is:
  • €106,000 - €140,000
What to expect in the hiring process (all video interviews unless accommodations are needed): * Interview with Talent Acquisition Partner
  • Interview with Hiring Manager
  • Team Interviews
  • Leader Challenge
  • Interview with the Global VP of Solutions Architecture
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to apply-we value potential just as much as a perfect resume.Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI .dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations.

dbt Labs