Beneficiary and Transfers Management System (BTMS) Advisor
Concern Worldwide
- Dublin
- €54,500-62,286 per year
- Contract
- Full-time
- Establishing and maintaining organisational processes and guidance for BTMS adoption in Concern programmes.
- Working with stakeholders and software vendors to define and implement organisational data and reporting standards.
- Ensuring adequate controls and permissions are reflected in the BTMS, in line with Concern’s internal procedures.
- Drafting an organisational BTMS strategy in consultation with relevant colleagues and leadership.
- Drafting a BTMS operational manual and rollout to country programmes.
- Working with RedRose and relevant Concern teams on BTMS data protection and other compliance issues.
- Developing tools for monitoring system performance against defined benchmarks and thresholds.
- Work closely with Concern, RedRose and Financial Service Providers on viable options for payments integration into BTMS.
- Coordinating and supporting the design of BTMS instances under new and existing programmes across Concern’s countries, including use case design (beneficiary registration and tracking, cash and in-kind support, dashboards), in line with programme and donor requirements.
- Providing and/or supervise in-country and head office and training (initial and refresher).
- Supporting the set-up and rollout of BTMS instances including contracting, training, procurement, planning, implementation and monitoring.
- Leading communications with RedRose during the set-up stage for new instances.
- Acting as a focal point between country teams and RedRose for payment processing.
- Contributing to large bid development for government and private donors, including Irish Aid, FCDO, ECHO, BHA, USAID to ensure adequate planning and budgeting for the BTMS.
- Managing the partner relationship with RedRose in line with the signed Framework Agreement.
- Providing organisational analysis of transfers/services delivery recorded through the BTMS.
- Leading the BTMS review and sharing findings with Concern leadership.
- Building evidence on what works and what does not, developing learning materials and disseminating learning to Concern head office and country teams through appropriate channels.
- Engaging with peer organisations and networks (such as CALP Network) to share learning and stay abreast of developments in the digital beneficiary management and payments space.
- Periodic travel to Concern’s countries of operation to support the above mentioned duties.
- Actively participating in the IPD or SMT meetings relating to BTMS.
- Adhering fully to the commitments and rules of Concern’s Code of Conduct and its associated policies, Anti-Fraud and Whistle Blowing Policy, including the respect of confidentiality.
- Any other related assignments.
- Bachelor’s or Master’s degree in International Affairs, International Relations, International Development, Computer Science, Information Systems, or a relevant field.
- Five years’ experience in Concern or a similar organization in managing projects or processes, in a programmes, M&E or logistics capacity.
- Strong technological literacy and experience in the design or implementation of digital systems within the humanitarian and development sector (beneficiary, cash and voucher assistance systems preferred).
- Experience providing training and support to staff at head office and country offices, in-country and remotely.
- Strong interpersonal, communication, negotiation and relationship management skills.
- An understanding of financial processes, including budgeting and payment coordination.
- Strong initiative and motivation to take ownership of tasks and processes.
- Capacity to work in diverse and challenging environments, including travel to insecure locations, with limited amenities and freedom of movement.
- Fluency in English and French.
- Good team player.
- Spoken/written Arabic.
- Cross cultural awareness and sensitivity.
- Empathy with Concern’s goals and a commitment to capacity building, protection and participation.
- Flexible and adaptable to a changing environment.
- Ability to analyse data to provide organizational insights and contribute to learning and improvement.
- Knowledgeable about latest industry trends, including CVA programming, digital tools and new technologies.
- Experience with RedRose or other similar provides.