Content Strategist

• Write, edit, test, and improve Help Center articles and customer support content aligned with content strategy.
• Develop and refine content used to enable and optimize support Large Language Models (LLMs).
• Apply, maintain, and promote content standards and best practices.
• Leverage data to make informed content decisions and improve user support experiences.
• Simultaneously manage multiple projects while maintaining accuracy and meeting tight deadlines.
• Test products to gather technical insights and translate them into clear and concise documentation.
• Collaborate with product and operations teams to create effective, empathetic support messaging.

• Bachelor's degree in English or a related field.
• 5+ years of experience in a technical writing or content strategy role.
• At least 6 months of experience writing and optimizing content for LLMs.
• Strong editorial judgment and critical thinking skills, especially around complex and sensitive topics.
• Proven ability to write and improve help content and support responses for mobile apps and/or social media platforms.
• Proficiency with content management systems (CMS).
• Experience using project management tools.

• Strong project management experience, including working through ambiguity and balancing competing priorities.
• Familiarity with data analysis, editing XML, and using AI tools.
• Additional experience with content creation tailored for support LLMs.

Morgan McKinley