Secretarial duties Completing client forms, filing and updating databases both electronic and paper Typing correspondence on a daily basis Answering calls, taking messaged and setting up client meetings/appointments Plan and manage training room hire/bookings for training activities for clients Training logistical tasks: booking venues, creating course timetables, recruitment of learners, carrying out learner evaluations, booking trainers. Maintaining excel client databases Client Engagement Recording activities carried out with job seekers Maintaining paper and electronic files Updating client files on weekly basis Recording activities carried out by employment team and entering into IRIS system Managing client training databases Client tracking activities: making calls daily to clients regarding their employment and training activities, sending daily emails and responding to information requests