Title: Desktop Support EngineerReports to: IT team leadContract type: PermanentHours: Full-time 35 Hours p/w - Mon - Fri 9am to 5pmLocation: The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) workingOffice Days: Office attendance days are Wednesday & ThursdaySalary: €41,000 per annumPlease note we may arrange interviews in advance of the closing dateWho we are:Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help.As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services.ResponsibilitiesResolving all IT Freshdesk tickets in a timely mannerAll new and existing Staff Off-board and on-boardingBuild, set up and support (remotely and on-site) of all ICS laptops.Software Installation and troubleshootingSupport of one drive for Business across the orgSupport of all in-house Printers and multifunction devicesIP Telecom administration support through Teams User accountsDocumentation of procedures and fix articlesMeeting rooms audio/visual support/maintenance and set up.Active Directory administrationIntune administrationAzure administrationSupport of all hardware internally and externally, Monitors, dock stations, peripherals, desk patching etc.Required SkillsOperating Systems: Strong knowledge of Windows 10/11, with familiarity with Windows Server 2019/2022 being an advantage.Software/Applications: Proficient in Microsoft Office 365/Office suite.Hardware: Hands-on experience with laptop/desktop repairs, printers, and peripherals.Networking/Infrastructure: Basic understanding of networking (TCP/IP, DHCP, DNS) and Active Directory/Azure AD/Intune for user management. Cable patching.Tools: Experience with ticketing systems and PC imaging tools (e.g., Manage Engine, Intune).Experience & QualificationsExperience: Significant previous experience in a similar IT support, helpdesk, or Managed Service Provider (MSP) role.Education: A degree in a technical discipline or relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) is often preferred, though not always required if experience is strong. ITIL or Agile would be an advantagePersonal AttributesCustomer Focus: Excellent troubleshooting, communication, and interpersonal skills.Flexibility: Ability to work on-site, manage desk moves, and participate in shift rotations if required.Documentation: Ability to maintain IT documentation, knowledge base articles, and asset notes.Self-motivated: Research and solution driven.Committed to mission driven workGeneralThe Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the office or when on Society business outside the office.Be willing to occasionally work outside of normal working hours.All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.The closing date for applications is Wednesday 6th May 2026Please note all CVs are logged through a third-party system for processingThe Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIESSome of our benefits:23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)Service Days - Additional days awarded to reflect long service with the Society.Sick Pay Scheme (following Probationary period)FlexitimeDefined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.Group membership for VHI and HSF (health plans)Bus/Rail Ticket Scheme and Cycle to Work SchemeDeath In Service Benefit (from commencement of employment)Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)Learning and Development ProgrammesEducational Assistance (Study and Examination Leave)Employee Assistance Programme (EAP)Optional Flu vaccine provided
