Student Care Advisor with German

• Onboard new students onto the course and manage their details via a Customer-Relationship Management (CRM) system.
• Monitor and maintain regular contact with every student on the program by phone, email, slack, or other methods to help students have the best possible student experience.
• Rapidly respond to any issue raised by a student by email, phone, or slack to resolve their issue based on the company policy and keep the students satisfied.
• Actively maintain and improve support procedures and related knowledge bases, improving Standard Operating Procedures if required.
• Strive to get students engaged with the various forms of support that we provide.
• Act as a mediator handling student issues with the other forms of support, while keeping both the student and Code Institute perspective in mind.
• Keep records of student issues, collaborating with colleagues as needed and following up on issues until solved. Whenever relevant, strive to turn particular student issues into suggestions for improvements to the course or our procedures.
• Work with and build relationships with other Code Institute departments and Code Institute partners, presenting as unified to the student body.
• Maintain connections with graduates and support them in their job search.

• Fluent in German
• Third-level Degree or equivalent.
• Experience in a Student/Customer care team involving phone, chat, and written interactions.
• Interest in Coding or developing skills around this would be a plus.
• Technology or Saas experience is an advantage but not a prerequisite.

• Competitive salary
• Free access to our courses
• Hybrid working
• Flexible working hours
• Employee Assistance Program
• Life Insurance
• Additional days off on Christmas
• Be part of an exciting company that is growing rapidly
• Emphasis on developing your skills and abilities through certifications and qualifications
• Agile environment, providing a huge opportunity for personal growth

Code Institute