**First Year Apprentice Vacancy** **Apprenticeship**: Logistics Associate Apprenticeship (MTU Cork Campus) **Position** Logistics Administrator Apprentice **Company:** Prompto Despatch Ltd **Location: **Watergrasshill Business Park, Watergrasshill, Co. Cork **Start Date:** September (aligned with apprenticeship start date) **Contract:** Fixed term for duration of apprenticeship **Schedule:** Monday to Friday 9:00 am – 6:00 pm (Tuesday College Day) **Pay: **€28,500-€30,000 **Key Responsibilities:** * • Input and manage traffic management systems daily. * • Create manifests for drivers * • Check all discrepancies with customers and warehouse * • Assist with the day-to-day running of a busy transport office. * • Liaise with drivers and warehouse staff. * • Handle customer bookings. * • Perform ad hoc duties throughout the office. **Managing Customer Relationships** * • Engage with customers in a friendly, professional manner. * • Manage high volumes of inbound and outbound calls, emails, and chats efficiently. * • Oversee customer activity for assigned accounts. * • Escalate inquiries or complaints to the relevant manager/department when needed. **Requirements** * • Self-motivated and able to work in a busy team environment. * • IT proficiency with good working knowledge of MS Office. * • Adaptable to fast-changing transport plans. * • Strong planning skills and attention to detail. * • Excellent verbal and written communication skills. * • Own transport (due to location). **LAA Apprenticeship Candidate Eligibility Criteria** Apprentices must be at least 18 years of age and meet one of the following LAA programme entry criteria: * • H7/O6 or above in five leaving certificate (or equivalent) subjects. A minimum of grade O6 must be obtained in English. A minimum of grade O6 or a B2 or above in Foundation level must be obtained in mathematics. * • Holders of a QQI Level 5 or Level 6 (or equivalent) in cognate areas (e.g., business, logistics and distribution, supply chain management, etc. * • Applicants may also be eligible to become apprentices via Recognition of Prior Learning (RPL). **Application contact:** Charlene Kearney, email: charlene@prompto.ie When sending your CV and cover letter, please include the following subject line: Application for the Trainee Transport and Logistics Administrator Apprentice (LAA)