Process Ops Program Manager, Global AI Data Service
- Dublin
- Permanent
- Full-time
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.About the team & role
The Efficiency & Process Solution team & people are the PMO of the ADSO team, which will take on different responsibilities and functions under different stages and structures of the team. From the perspective of efficiency improvement and process optimisation, we hope to help you solve some problems or push some things together through but not limited to the following scenarios;Responsibilities
- Responsible for the full life cycle management of key projects of the AI data service team, able to deliver the project on time with high quality. Able to analyse project delivery and efficiency through quantitative and qualitative analysis.
- Work closely with AI data service business teams, providing full-cycle plans and solutions for their quality, efficiency, training and operation process according to their development phase and strategy. Continue to improve process and management efficiency.
- Understand the front-line team of AI data service deeply, proactively dig out the pain points of front-line roles and team management, improve and align the front-line management process from an overall perspective, and solve delivery problems.
- Continuously discover and analyse the optimisation points in teams, businesses, and projects from the perspective of users, coordinate upstream and downstream resources, formulate complete plans, and promote efficient implementation and high-quality operation of solutions.Qualifications:Minimum Requirements:
-Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
-Solid data analysis and project management (end to end) skills, ability to control and manage projects as well as excellent coordination, collaborative, and time management ability.
-Minimum 2 years of relevant experience in social media within a high-growth environment.Preferred Qualifications:
-Proficiency ( both written and verbal) in Mandarin and full proficiency in English due to working with the Chinese market.
- Proven experience in cross functional work and stakeholder management.
- Solid data analysis and project management experience.
- Goal-oriented, possess a sense of project ownership, user thinking, process and management optimisation.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Flexibility with work schedule and different time zones.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.