Implementation Manager (Enterprise)

Rippling View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 5 hours ago
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.Based in San Francisco, CA, from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @ addresses.About the roleThis is an exciting opportunity to be a foundational team member of Rippling's Global Implementation team.Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling's global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling's global products as well as strong commitment to customer experience.Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!Please note, this role is based in Dublin.What you will do
  • Minimum 5+ years managing enterprise implementations in HR, Payroll, Accounting, or adjacent platforms-not SMB/mid-market.
  • Proven track record leading 6-figure+ deployments with executive stakeholder management and steering committee experience.
  • Expert project management skills: managing complex timelines, budgets, resource constraints, and multiple concurrent enterprise projects.
  • Deep experience conducting discovery, scoping, and requirements-gathering sessions with C-suite and department heads.
  • Demonstrated ability to navigate and align competing priorities across 5+ internal and external stakeholders simultaneously.
  • Strong change management mindset-you understand that enterprise implementations are 60% change and 40% technical.
  • Relentless problem-solver: You dig into root causes, ask the hard questions, and don't accept surface-level answers.
  • Autonomous and strategic thinker: You can identify blockers before they become problems and escalate appropriately.
What you will need
  • Minimum of 3 years' experience in Implementation, Technical Account Management, Customer Success, or related roles within HR, Payroll, or Accounting.
  • Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks!
  • You love interacting with customers and always seek to deliver a great customer experience.
  • Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
  • Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
  • Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
  • Proven ability to proactively tackle challenges head on with a can-do attitude.
Bonus
  • Prior experience with HR platforms, Payroll platforms, or complex SaaS transformations.
  • Background in Enterprise Account Management or Solutions Consulting.
  • Proficiency in JIRA, SFDC, G Suite, and enterprise project management tools.
Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.Rippling employees work on a Hybrid Office Model - 3 days per week in our Dublin office.

Rippling