Senior Receptionist
- Cavan
- Permanent
- Full-time
- To greet all guests on arrival, and at all times, in a warm, welcoming and friendly manner
- To carry out our customer relations policy as outlined (displayed in back office)
- To communicate our services and facilities to guests as required commencing with information at check in e.g. bar & restaurant location, courtyard location etc. And throughout their stay concerning other facilities of the hotel e.g. Leisure activities
- To check guest in/out of bedrooms using room master, balance tills, shift, fill out relevant cash sheets, complete daily business sheets, dinner sheets and communicate any changes with relevant staff members.
- Administrative duties to include type up of menus, table plans, wine lists and any other admin that may be required through the course of the day.
- Act as the first point of contact for escalated guest issues or special requests.
- Assist with training and mentoring new or junior reception staff.
- Ensure all shifts are properly staffed and communicate any shortages to management.
- Review and approve daily business sheets, ensuring accuracy before submission to management.
- Monitor the presentation and cleanliness of the front desk area.
- Liaise with other departments to ensure seamless guest service and communication.
- Manage switch board, answering call on or before the third ring, in a polite & courteous manner and transfer call accordingly or take messages recording all important details in the handover diary.
- Communicate with reception and reservations team giving a full and complete handover of any important information at the end of each shift.
- To deal with any customer complaint in a professional manner and notify management of these
- To ensure that the guests needs and requirements are met, without always having to be specifically asked by the guest i.e. anticipation and forward thinking make for the best possible service
- To ensure a high standard of personal hygiene and grooming
- To wear the relevant uniform as directed by management at all times
- To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.
- To carry out fire drills
- To observe all safety procedures and rules
- To take reservations as necessary and ensure that all charges are correctly posted to bills
- To become familiar with all other procedures for reception which the property requires
- To report and where possible take action on incidents of accidents or damage
- To attend all training courses and meetings as notified to you by management
- To carry out any other duties notified to you by management.