Reservations Assistant

Portlaoise, Co Laois
Permanent
Full-time

15 days ago

Company DescriptionBallyfin is a 5 Star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains.The Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 years of restoration, we offer the very best of Irish hospitality in the most beautiful surroundings imaginable.Our 5 star luxury property offers the perfect place for a break from the modern world and offers discretion and privacy like few other destinations.Ballyfin Demesne is only one of two properties in Ireland who have been awarded Three Michelin Keys. In 2024, our Executive Head Chef Richard Picard-Edwards was successful in gaining Ballyfin's first Michelin Star which we have proudly retained in 2025/2026.Job DescriptionWe currently have an exciting opportunity for an outgoing, organised and passionate individual to join our busy Reservations team.This position is a full-time position, working 5 days over 7 days. The hours of work will be operated on a shift basis between the hours of 8.00am and 7.30pm. You will be working in a friendly team environment and will be part of a team of 5.Duties include: (but not limited to:)

Welcome guests on arrival to Ballyfin with the Butlers, meet from car at front of steps, welcome into the house, offer hand towels and arrival drinks. Give them a brief tour of the reception rooms, explain meal times and dining options, show into lunch if required. Show guests to bedrooms if/when their room is ready for check-in.
Draft the daily meeting sheet for the 11.30am meeting with information relevant to all departments
Check rooms in on the system when they are in-house and check all room rates are correct
Check room bills for departure that day and ensure no errors
Responsible for seamless arrangement of all guest requests, including a high level of anticipation of requirements in order to ensure all guests have a memorable stay at Ballyfin.
To deal with telephone & email enquiries.
Deal with individual and group reservations, occasionally may be called to conduct tours of the property as required
To update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for
To ensure that all relevant data is collected in advance of guest visit and communicated to relevant department heads
Retrieve and process reservations from hotel and third party websites.
Preparing group and individual bills
Welcoming guests, i.e. rooming guests, luggage assistance and house orientation.

Qualifications

Attention to Detail is a must
Previous experience in a similar position is preferable
Good knowledge of excel, word, email and hotel operating systems
Excellent telephone manner and engaging personality
Reservations skills
Previous experience or knowledge of Hotsoft is advantageous

This is a diverse and busy role. The ideal candidate will present well, have excellent communication and administrative skills and outstanding customer service. If this sounds attractive to you, we want to hear from you.Additional Information

Please only apply if you are legally able to work in Ireland
Excellent Employee Benefits on offer including generous service charge/gratuity policy
Rural location and small property (21 bedrooms) so limited staff accommodation available which is a short distance from property.

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