Sales Associate/Key Holder

• Deliver a personalised, high-level customer experience in line with luxury retail standards.
• Confidently communicate product knowledge and brand stories to drive sales.
• Proactively meet and exceed individual and store sales targets.
• Build lasting client relationships to encourage loyalty and repeat business.
• Handle customer queries, returns, and exchanges professionally and in line with company policy.

• Stay informed on current brand rotations, new arrivals, and key product focuses.
• Maintain exceptional visual merchandising and store presentation standards.
• Assist with brand changeovers, including merchandising updates, stock re-organisation, and layout adjustments.
• Process transactions accurately using the point-of-sale system.
• Support stock control, deliveries, replenishment, and inventory counts.
• Assist with marketing content creation and in-store activations when required.
• Open and close cash registers, ensuring correct starting and ending cash balances.
• Prepare and verify bank deposits, ensuring accuracy and proper documentation.
• Maintain confidentiality and security when handling cash and financial documents.
• Investigate and resolve cash discrepancies, reporting issues to store management.
• Secure cash drawers, safe contents, and other monetary assets according to company procedures.

• Work closely with store management and colleagues to achieve team goals.
• Follow direction from the Store Manager and Assistant Manager to ensure smooth daily operations.
• Act as a brand ambassador, representing the company’s values at all times.

• Previous retail or premium customer service experience preferred.
• Strong sales ability and confidence in closing.
• Passion for fashion and independent brands.
• Excellent communication skills and professional presentation.
• Organised, adaptable, and comfortable in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

The Bicester Collection