Practice Manager
Truly Dental
- Bray, Co Wicklow
- Permanent
- Full-time
- Managing the daily operations and administrative tasks of the dental practice, including scheduling patient appointments, overseeing billing and insurance claims, and maintaining patient records.
- Overseeing infection control protocols to ensure the practice complies with all state and federal regulations.
- Managing staff, including hiring, training, and evaluating performance to ensure that employees carry out their duties to the highest standards.
- Developing and implementing policies and procedures that improve patient care, safety, and satisfaction while maximizing practice revenue.
- Working collaboratively with the dentists to create treatment plans that meet the unique needs of each patient.
- Staying up-to-date on changes in the dental industry, including new technologies, treatments, and regulations.
- Developing and maintaining relationships with vendors and suppliers to ensure that the practice has access to the latest technologies and supplies.
- Ensure all of your team is providing exceptional customer service to patients.
- Notifying HR when you need a job advertisement posted
- Filtering Occupop to start conducting interviews
- Induction of new employees / dentists
- Onboarding new employees - Set up on Deputy and Exact
- Individual performance appraisals
- Managing conflicts / grievances / disciplinary issues - Head of people to assist with this
- Training of new front office and auditing as per receptionist operations manual
- Prepare new starter forms and updating in hiring tracker
- Liaising with dentists to manage complaints
- Ensuring practice cleanliness
- Point of contact when receptionist unable to deal with patient query/complaints
- Monitor reviews on social media platform and ensure usage of rapidreviews.ie
- Staff rosters, holidays and approval of timesheet on Deputy
- Monitor sick leave (including return to work)
- Communicate with head IT to resolve technical issues
- Audit cash handling – ensure cash being lodged everyday, alongside daily cash monitoring sheet
- Ensure all staff and dentists follow company rules
- Take responsibility for all internal external audits – HIQA / Dental council compliance
- Meet with the regional manager to review the performance of staff
- Attend weekly manager meetings
- Updating team on company changes/updates and arrange staff events (ie. fundraisers, birthdays)
- Practice dental equipment maintenance
- Holding staff performance reviews
- Ensure new staff members all fully training (this includes: Front of house, nursing and dentists)
- Present weekly KPI at practice manager meetings
- Daily use of MPC to keep track of practice reports
- Calculate whether bonus eligible for team
- Update payroll tracker bi weekly for staff payroll
- Be familiar with and operate Deputy timekeeping software
- Review PRSI payments and ensure these are being accurately paid
- Review LAB bills for individual dentists
- Calculate and keep track of GOCARDLESS direct debit payments once per week update software and reconcile with go cardless vs patients
- Keep excel tracker of GOCARDLESS patient update once weekly
- MUST GO ON CONTINUOUS BUSINESS EDUCATION – MUST PROACTIVELY PURSUE THIS . Will be paid by company assess own educational/training needs and explore opportunities for maintaining and updating own professional knowledge and skills
- Track PRSI eligibles on welfare.ie vs exact
- Consumable orders - place monthly order and ensure the practice is on budget
- Most of the work time will be spent at the front desk unless the practice is going through a growth phase or strategic planning phase
- Training on call scripts - working with call centre manager to update on dentist changes (ie. procedures and timings)
- Day to day reception duties as per receptionist manual
- Motivating you FOH team to ensure they are providing 5* patient care and service
- Using tools like Care Manager to ensure the appointment diaries are at full capacity
- Nursing shift one day a week - to keep in practice and monitor clinical teams performance
- Consumable ordering - place order once a month and ensure stock is tracked on Sowiengo
- Office ordering - overseeing spending of office orders and expenses
- Any other duties which may be reasonably requested.