Operations and Client Coordinator

Morgan McKinley

  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
I'm currently working with my client in the Retail tech space who is hiring for an Operations Coordinator.This is a great chance to join the Irish division of a growing business supporting the managing director in leading Irish operations. You will be responsible for a variety of tasks from logistics administration to building strong client relationships and resolving issues.This position offers flexible working from home options with a requirement to work onsite with Dublin based clients from time to time, so will suit someone with a full drivers license.Key responsibilities:
  • Acting as first point of contact for clients facing technical issues and coordinating speedy resolutions
  • Working closely with engineering deployment team to address client needs
  • Proactively identifying key trends and risks for installations with clients
  • Overseeing the supply chain operations with a deep understanding of local markets
  • Developing and maintaining strong working relationships with client base
  • Providing regular site visits and working onsite with clients when required
  • Creating and maintaining reports and documentation for escalations and resolutions
  • Providing administrative support to managing director and reporting on KPI's
Key requirements
  • Strong experience in a customer service handling escalations is essential
  • Previous experience with deployment and installations on customer sites
  • Proactive solution driven approach
  • Excellent communication skills
  • Solid understanding of supply chain operations
  • Ability to multi-task and prioritise in a fast paced environment
  • Self motivated and keen to deliver operational excellence
  • Full working authorisation in Ireland
  • Full drivers licence with access to car
If you are interested in hearing more about this great opportunity, then don't hesitate to apply today!

Morgan McKinley