Customer Service Representative

Snap

Cork
€35,000 per year
Permanent
Full-time

16 days ago

Customer Service RepresentativeThe Company:Snap is a leading print and essential marketing/promotion services partner in Ireland.It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME's, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.The Role:The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner.In this role, the Sales Support Executive will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service [at all levels of customer engagement] and in parallel execute business objectives/KPI's, with the goal of driving sales growth.About the roleKey Responsibilities:Creating customer quotes and follow-up, based on customer needs [with a high attention to detail, conversion and client satisfaction]. All activity to be logged in CRM and Business Management system.Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers.Drive long term growth by building strong relationships with team and customers.Place a high priority on delivering quality results, go above and beyond client expectations.Carryout other tasks as required by management [including social media platform focus].Key Attributes:It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances.A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional.About the companyTHIS IS SNAPThe Snap Group is a group of marketing service centres. We bring your marketing plans, events, facilities and sales collateral to life with a 360 service that includes print, design, signage, and digital content. All under one roof. That's right, there's more to Snap than print and more to print than paper.One of Ireland's best-known brands, Snap has built a of 17 territories for more than a quarter of a century. We are backed by a global brand, ISO: 9001 Certification and an award-winning history.Required Criteria

It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
At least two years' experience in a similar role [B2B], with track record of delivering results.
Strong relationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence. Excellent communication skills, professional phone manner and customer focus are essential.
Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required.

Desired Criteria

Experience in estimation [quoting] and the Print industry [Design, Promotional Products, Signage, Events, Marketing materials] is an advantage but not essential as continuous training will be provided.

Skills you'll need

Snap

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