Customer Care Specialist - German
Cpl Group
- Ireland
- Permanent
- Full-time
- You will act as an ambassador for several brands (Banking, Ready-to-Wear, Toys, Food, Accessories, Deco, and Fashion) and guarantee a unique and impeccable customer experience by personalising your answers by telephone, chat, and e-mail.
- You will accompany the customer throughout the purchasing process (before, during, and after the sale) while respecting the rules and policies of e-commerce and boutique customer services.
- You will be the voice of the company, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues, and what we can do better the next time.
- Process Improvement - We are always looking for ways to do things better, you can make improvements here.
- Fluency in German and French or English language
- No specific experience is required, full training will be provided
- Interest to work in tech / social media / digital advertising
- Preferred experience: Have worked in a role where you have interacted with customers or in an office
- Positive mindset
- Continuous Learner attitude
- Potential travel to Paris to meet luxury clients
- Attractive and negotiable package
- Meal vouchers
- Year-end bonus
- Holiday pay
- Transport costs or a professional resident's card