Customer Service Manager

Roscommon Sligo
Permanent
Full-time

1 month ago

An established and growing organisation within the hardware, plumbing and construction supply sector is seeking an experienced Customer Service Manager to lead its customer service operations.This is a senior role responsible for managing the customer service team, improving operational processes, and ensuring excellent service delivery to trade customers and merchants across Ireland.The successful candidate will work closely with the sales and operations teams to enhance customer experience, improve efficiency, and support continued business growth.This position is based in the West of Ireland and may involve occasional travel to other company locations.Key ResponsibilitiesCustomer Service ManagementLead and manage the Customer Service team to ensure excellent service delivery.Oversee customer enquiries, order processing, and sales administration.Monitor service levels and implement improvements to enhance the customer experience.Operational ImprovementIdentify opportunities to improve customer service processes and workflows.Implement systems and procedures that improve efficiency and accuracy.Work with management to support continuous improvement initiatives.Customer & Sales SupportBuild strong relationships with trade customers, merchants, and internal teams.Support the sales team by ensuring efficient order management and customer communication.Manage and resolve escalated customer issues.Team LeadershipProvide leadership, coaching, and mentoring to customer service staff.Support team development and encourage a positive and collaborative work environment.Monitor team performance and implement training where required.RequirementsProven experience in a Customer Service Manager or Customer Service Team Lead role.Strong leadership and team management skills.Excellent communication and relationship management ability.Experience managing customer service operations or sales support teams.Strong organisational and problem-solving skills.Desirable ExperienceExperience within hardware, plumbing, construction supply, or building materials sectors.Experience dealing with trade customers or merchant networks.Knowledge of ERP or order management systems.Experience improving customer service processes or operational efficiency.Key SkillsCustomer Service LeadershipTeam Management & DevelopmentOperational & Process ImprovementRelationship ManagementProblem Solving & Decision MakingSales Support CoordinationLocationThis role is suitable for candidates based across the West of Ireland, including:Mayo: Castlebar, Ballina, Westport, Claremorris, Swinford, Ballinrobe
Sligo: Sligo Town, Tubbercurry, Ballymote, Enniscrone, Collooney
Galway: Galway City, Tuam, Athenry, Ballinasloe, Loughrea
Roscommon: Roscommon Town, Boyle, Castlerea, Strokestown
Leitrim: Carrick-on-Shannon, Manorhamilton, Drumshanbo, BallinamoreHow to ApplyFor more information or to apply for this role, please contact:Sylvester Jennings
Arcon Recruitment📞 Phone: 087 6723533
📧 Email:or submit your CV through the application form.Apply Full nameEmail addressMessageUpload CVChoose File Upload your CV/resume or any other relevant file. Max. file size: 32 MB.You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.PermanentApply Full nameEmail addressMessageUpload CVChoose File Upload your CV/resume or any other relevant file. Max. file size: 32 MB.You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.Share this JobSign up for job alertsEmail address *By submitting your details you agree to ourCreate alertRelated JobsArcon Recruitment

Permanent
Posted 1 year ago

Posted 3 months ago

Permanent
Posted 1 year ago

Sign Up for Free Job AlertsArcon Recruitment Services is a top Recruitment Agency covering Connaught.Our Specialist Construction Team have vacancies across all of Ireland & UK for Construction Jobs.Contact Details© 2025 JRC RECRUITMENT LTD T/A ARCON RECRUITMENT SERVICES.We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.Manage consentClosePrivacy OverviewThis website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.Necessary Always EnabledNecessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Cookie Duration Description
cookielawinfo-checkbox-analytics 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional 11 months The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy 11 months The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.FunctionalFunctional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.PerformancePerformance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.AnalyticsAnalytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.AdvertisementAdvertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.OthersOther uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Arcon Recruitment

Apply Now