Job Title: Live Chat Customer Service Specialist Location: Dublin (Office-Based) Job Type: Permanent, Full-time (40 hours/week) Working hours: All candidates need to be flexible and able to work anytime between the following hours:- Monday-Sunday 5am - 10pm Salary: €16.00 per hour (€33,280 base) Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands. We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office. If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you. (Target Start Date: May 2026) What You Will Be Doing: Forget the traditional call centre script. As our Live Chat Specialist, you are the digital face of our brand. Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses. First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot. Digital Empathy: Support all customers with patience, warmth, and the perfect written tone. System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly. (Please note: While this role is highly chat-focused, occasional phone or email support may be required!) What We Are Looking For: Experience: 2-3 years in customer service. Strong webchat/live chat experience is a massive plus, but phone and email experience counts too! Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here). Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets. Flexibility: You must be available to work 40 hours per week on rotational shifts between Monday - Sunday, 05:00 - 22:00.
