Motor Damage Claims Handler

Dublin
Permanent
Full-time

20 days ago

About AllianzWe are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team!The OpportunityWe are looking for a Motor Damage Claims Handler to join our Allianz Motor Claims Damage Team. We are looking for a candidate who is passionate about delivering the best customer service in the market, every dayReporting to the Motor Damage Manager, you will manage a portfolio of claims, ensuring they are fully and fairly investigated and settled efficiently. Previous Insurance experience is not necessary as you will be joining a team ready and willing to support you in relation to any technical queries you have, and together with your Team Manager, support your development and the delivery of overall team goalsWe are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us. While the role is officially based in Elm Park, Dublin 4, the team work a hybrid working modelKey Responsibilities:

Analysis of first notification of Own Damage and Third Party liability claims
Pro-active treatment and settlement of claims
Management of a claims portfolio, and handles all claims within the all appropriate service levels, and in a compliant manner
Identification of potentially fraudulent cases and recovery cases
Ability to work flexibly in the Motor Claims Team to meet customer needs
Performs unit administration duties
Requisitions and may authorise cheques as required within company guidelines
Undertakes special projects or assignments as required

Key Requirements / Skills & ExperienceEssential

A minimum of 1 years’ experience within a Financial Services role
Experience in a Customer facing role, maintaining standard of quality whilst providing superior Customer Service
Demonstrated ability to communicate and influence internal and external customers

Desirable

Experience in a Motor Claims Handling Customer facing role
Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
Relevant third level qualification
MCC qualified/ grandfathered in Personal & Commercial Lines (see below)

Allianz plc. is regulated by the Central Bank of Ireland.Regulatory Notice**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5, 6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.80092 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | PermanentWe at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe inWe therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulationsGreat to have you on board. Let's care for tomorrow.

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