MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of Motor Distributors Limited, the exclusive importer and distributor of BYD in Ireland. As an employer, we pride ourselves on our commitment to our employees by providing excellent training and development. We are extremely proud of the team that we have built and continue to build. MSL Motor Group offers a long-standing career and not just a job. We have a team of over 200 employees. People stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.We offer an exciting career in the electric mobility field. BYD is a market leader across all ranges – passenger cars, trucks and buses. As our colleague, you will make an enormously positive and personal impact on the planet and climate sustainability. The BYD brand has an incredible story to tell and is one of the most exciting brands to arrive into Ireland to lead the way in the future of electric motoring.We are seeking an Aftersales Controller for our New State-Of- The-Art BYD South Dublin workshop. As the BYD Aftersales Controller you will be responsible for overseeing all aspects of the day-to-day aftersales functions of BYD South Dublin including customer front of house, workshop planning and warranty administration.In return we offer:State-Of-The-Art Workshop and Employee FacilitiesIndustry Leading PackageContinuous Training & Career PlanningUniforms providedOnsite parking, Also on Luas & Bus lineMonday to Friday working hoursStaff referral bonus schemeStaff purchase schemePRSA Company contributionsVHI Employee Assistance ProgrammeFlu VaccineEye TestCycle to work schemeKey duties and responsibilities to include:Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair workcompleted.Compile, action and process outstanding manufacturer recall campaigns.Process warranty claims in accordance with the BYD warranty manual / guidelines.The successful candidate will ideally:Excel at understanding, anticipating and meeting customer needs.Exhibit excellent communication and interpersonal skills.Be competent in advising and selling.Possess excellent problem-solving ability.Work well under pressure.Have strong organisational and planning skills.Be efficient, with good attention to detail.Work well as part of a team.Have strong PC skills.Be flexible in their approach to work.Must have experience in a similar role.Have a full, valid and current driving licence.Experienced within the Motor Industry.If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
