Collections Agent

Dublin
Permanent
Full-time

6 days ago

The VacancyOVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join the Close Brothers Motor Finance Team where you will be responsible for inbound customer calls, outbound arrears calls and ensuring that customers receive fair and just outcomes.The ideal team member will have previous experience in answering a high volume of telephone calls per day with excellent planning and organisational skills.RESPONSIBILITIES

Dealing with incoming and outgoing calls from customers assisting them with their queries, always adhering to the relevant data protection guidelines.
Negotiating payment plans or settlements with customers, in accordance with authority matrix and company collections policy.
Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times.
Processing direct debit mandates received and update bank details.
Manually taking payments via debit card facility re: settlements/payments and arrears.
Weekly/daily review of the relevant reports to ensure refunds are processed/accounts closed within the relevant timeframe.
Quoting settlements to customers and dealers and passing on potential sales leads to the Sales Team.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Excellent customer service skills
Previous experience in a customer focused environment
Demonstrable experience of working within a structured process
Excellent IT Skills (MS Word, Excel and Outlook)
The ability to work well as part of a team

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
Previous experience in a collections or underwriting position

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USAt Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:#LI-TM1 #LI-HYBRIDThe CompanyAt Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.The BenefitsPrivate medicalDiscounted health checksStakeholder pension contributionGym discountsCycle to work schemeGym discountsPurchase additional holiday

Close Brothers Group

Apply Now