Door Person for 5 Star Hotel

The Fitzwilliam

Southside Dublin
Permanent
Full-time

3 hours ago

Door Person for 5 Star HotelAs a Doorperson at The Fitzwilliam, you are the first and last point of contact for our guests. You will maintain a continuous presence at the front entrance, delivering a signature Fitzwilliam welcome that prioritises warmth, attentiveness and a flawless guest experience from the moment of arrival through to departure, while supporting the smooth operation of the lobby and guest services.Key Duties & ResponsibilitiesGuest ServiceMaintain a professional, friendly presence at the hotel entrance at all times.Welcome guests warmly, assist with luggage and arrange transportation as required.Provide accurate directions and insightful recommendations on Dublin's attractions, dining and hidden gems.Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.Assist with valet parking of guest vehicles when required.Safety & PresentationMonitor and maintain the security of the front door and lobby area.Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.Ensure the entrance and lobby remain clean, tidy, and inviting; carry out light cleaning tasks when needed.Maintain impeccable personal grooming and presentation standards.Follow all fire safety and health & safety procedures.Teamwork & CommunicationLiaise with other departments to fulfil guest requests promptly and professionally.Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.Support other areas of the hotel when needed to ensure uninterrupted guest service.About the roleThe ideal candidate:Ideally holds a full, valid, clean driving license.Has strong knowledge of Dublin's attractions, transport options and cultural highlights.Demonstrates flexibility in work schedule to support uninterrupted guest service.Possesses excellent communication and interpersonal skills.Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role.Is physically capable of standing for extended periods and assisting with luggage handling.Is proactive, reliable and committed to delivering exceptional guest experiences.About the companyThe Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service-and we're always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin's most distinctive hospitality venues.Required Criteria

Ability to work on a fully flexible schedule
Full driving licence
Customer service experience
Good knowledge of Dublin

Desired Criteria

Luxury hospitality experience

Skills you'll need

Exceptional Customer Service Skills

The Fitzwilliam

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