Client Care Manager

Sligo
€39,250 per year
Permanent
Full-time

6 days ago

Join our team and become part of a growing homecare organisation that genuinely values, supports, and invests in its people.As a Client Care Manager, you will take ownership of a defined geographic territory, based in County Sligo. Working closely with fellow Client Care Managers and the Senior Management Team, you will play a key role in ensuring the safe, effective, and high-quality delivery of care services to all service users.You will act as the primary point of contact for colleagues in relation to service users within your area. In partnership with your Coordinator and Quality Monitoring Officer, you will ensure all care packages are regularly reviewed, updated appropriately, and communicated effectively to the wider team.Why Choose Connected Health?Competitive salary: €38,000 per annumAnnual Leave: 20 days paid holidaysRecognition & Rewards: Employee of the Month, Quarter, and Year awardsRefer a Friend: Earn €200 for successful referralsCareer Growth: Ongoing training and professional development opportunitiesFree Perks: Free comprehensive training and support, Garda vetting, Cycle to Work Scheme, Wellbeing package, ongoing career progression opportunities and local discountsTransportation: Arrangements to be discussed at interview stageKey roles and responsibilities

Build and maintain strong working relationships with the Coordinator to support development and growth within the assigned area
Work towards agreed business growth targets and KPIs
Take responsibility for on-call telephone cover for your area (Monday–Sunday), ensuring effective and timely management
Provide direct line management to the area-specific Care Team, including: weekly workload management, annual leave and sickness management, staff supervisions, spot checks, appraisals, disciplinaries, and team meetings
Adhere to internal company policies and procedures while liaising closely with Finance and HR teams
Ensure clear, consistent communication at both team and individual levels
Manage the 12-week induction process for new starters, including supervision and appraisals
Manage and attend client reviews as required
Liaise directly with Care Managers, Health Trusts, commissioners, and other stakeholders
Oversee the onboarding of new clients and ensure smooth service commencement
Provide emergency Care Assistant cover when required
Identify, report, and escalate safeguarding or client-related concerns to the Line Manager in line with policy
Work closely with the Quality and Compliance Team regarding HIQA requirements and incident management
Ensure high standards of service delivery in collaboration with the Quality Monitoring Officer
Maintain accurate and up-to-date client care folders, ensuring monthly audits and collection of daily records
Support staff development and address issues promptly, confidentially, and effectively
Assist Senior Management in strengthening communication channels across the organisation
Prepare and submit monthly performance reports to the Line Manager
Organise and chair area-specific team meetings
Complete and action daily call handler logs relevant to your area
Maintain personal accountability through a daily check-in system
Attend staff, team, management, and board meetings as required
Stay informed of changes and developments within the domiciliary care sector
Drive continuous improvement in service delivery
Ensure staff compliance with mandatory training requirements and coordinate course bookings
Participate in company events, publicity, and promotional activities as required
Demonstrate strong leadership, empathy, and flexibility in a changing work environment
Manage and grow commissioned hours within your area
Report staff leavers promptly to Quality and Coordination teams
Support staff retention initiatives across the business
Conduct monitoring visits, spot checks, and assessments for staff and clients
Liaise with commissioners and stakeholders regarding changing needs, concerns, and incidents
Communicate effectively with coordination teams and commissioners regarding hospital admissions and discharges
Manage sickness absence and all other leave in line with absence management procedures, ensuring timely return-to-work meetings
Gather and review feedback from clients, families, staff, commissioners, and stakeholders to support service improvement
Be fully trained in safeguarding and promote an open, transparent culture while managing incidents in line with safeguarding policies

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.Who we are looking forExperience:

Team management, rotas and on-call phone
Minimum of 2 years experience in Homecare
Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management

Skills:

Ability to plan and organise own workload
You must be prepared to undertake Garda Vetting
Flexibility to work outside normal working hours if necessary
Excellent written and verbal communication skills

Drivers Licence: Full valid driving licenceDesirable criteria: Previous management experience in a homecare settingAbout UsAt Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.#ROIOJ

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