Deputy General Manager

Toyota Naas

Naas, Co Kildare
Permanent
Full-time

2 months ago

Toyota Naas has seen substantial growth and we now have a very exciting new opportunity for a Deputy General Manager to join this dynamic, vibrant and progressive team.This is a senior management role and will report to the Site Manager.This senior management role in our dealership will have the shared responsibility for the day to day running of the site and will work directly with the department managers to ensure profitability and high team morale.The incumbent will act with a high level of integrity, honesty, and respect in all matters. The Deputy General Manager will assist in overseeing all departments in the dealership. Should a department manager be absent, the Deputy General Manager will fill this void and manage that department in their absence.Candidates must have excellent communication and customer service skills, strong leadership and motivational skills, and strong computer skills.We work to the Toyota Principles- that of #1. Customer First, #2. Treat everyone equal and #3. Kaizen- constantly improving.We take the voice of the customer very seriously, and are always looking to improve our services.It is integral to our business that we have feedback from our customers and you would be in constant contact with the different departments and managers to provide essential information towards improving Processes, Procedures and most importantly, our Customer Service. We want to know how well we are doing and where we could do better.Responsibilities:

Actively trains and motivates all department managers to ensure a profitable, compliant, and effective dealership.
Monitors daily operations and recommend and implement improvements when necessary in consultation with the Site Manager.
Develops and maintains a good working relationship with lending institutions and our supply chain.
Directs and monitors all dealership management and supervisory personnel functions, including completing performance evaluations and regularly scheduled

meetings.

Ensures all records and documentation are maintained accurately.
Follows company policies and procedures and ensures compliance from management and staff.
Resolves customer complaints.
Performs other duties as assigned.
Be comfortable to work in all departments of the dealership including service, sales and parts.

Our ideal candidate will embody the following skills and attributes:

5 years’ experience in dealership management role
Motor industry experience essential
Management experience in a fast paced motor dealership environment
Excellent people management and communications skills
Experienced in the areas of talent acquisition, retention & staff development
Customer service focused
Proven ability to manage and perform in pressurised situations
Commercial and financial acumen
Innovative and forward looking in the context of site development
Strong leadership & organisational skills
Structured and goal-oriented work approach
Attention to detail: Sets and expects highest standards in all aspects of the site presentation and operation and leads by example
Responsible for maintaining a positive, respectful and stable work environment
Familiar with relevant Health & Safety and HACCP regulations
Trustworthy and discreet
Very strong focus on KPI’s
Must understand and be competent at using CRM system
Can do attitude

*** At this time we do not require the assistance of recruitment agencies***

Toyota Naas

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