Clinical Document Management: Knowledge Manager
Novartis
- Ireland
- Permanent
- Full-time
Drives implementation of CDGM initiatives, projects, and process improvement activities to enhance clinical document management systems, processes, and standards at Novartis.Key responsibilities:
- Accountable for knowledge management activities related to clinical document management processes, adoption of TMF and good documentation practices across the business.
- Drives implementation of CDGM initiatives, projects, and process improvement activities to enhance clinical document management systems, processes, and standards at Novartis
- Develop and implement effective, fit for purpose capability development, learning and knowledge management deliverables to users of TMF and CDGM services across the business.
- Partner with key collaborators across the business to understand learning and knowledge management needs and proactively identify/implement solutions to meet those needs.
- Build and handle metrics/KPIs and dashboards relating to CDGM learning, capability and knowledge management activities and facilitate discussions with CDGM LT and others relating to trends and issues.
- Partner with service providers and internal collaborators to ensure 3rd party partners are aware of and delivering their services aligned with CDGM capability, learning and knowledge management requirements.
- Partner with learning, capability and knowledge management groups across Novartis to ensure CDGM are aligned with wider efforts, and to keep aware and leverage standard methodologies and new developments.
- Serve as Subject Matter Expert on TMF learning, formal and informal processes and tracking tools relating to learning, capability development and knowledge management.
- Support the development and delivery of strategies to increase the adoption and improvement in TMF health and document management across customer groups.
- Provide support in preparation for audits/inspections, contributes to root cause analysis identification and creation/delivery of CAPAs.
- Education: Bachelor's degree or equivalent and relevant industry experience.
- Minimum of 5 years working in clinical research and development in the pharmaceutical industry (and/or Contract Research Organizations) with specific experience in clinical documentation and/or records & information management.
- Demonstrated success in planning and driving cross functional projects.
- Strong influencing and presentation skills. Ability to communicate effectively at all levels.
- High organisational awareness, including experience working in multi-disciplinary teams, across cultures and geographies.
- Good negotiation, problem solving and conflict resolution skills; experience establishing trusted relationships with internal and external partners.