Field Service Engineer
Kion Group
- Dublin
- Permanent
- Full-time
- In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
- To find, diagnose and rectify faults on customer FLT’s as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible
- To adhere to all company H&S and Environmental policies and procedures and site policies and to ensure familiarity with the requirements of the current safety standards.
- Ensure time sheet data is accurate and up to date to allow smooth processing of all jobs.
- Ensure ERP system is maintained and updated daily, and jobs closed out once completed.
- Maintain adequate vehicle stock levels and PPE to ensure maximum productivity.
- Maintain company vehicle and equipment in accordance with company guidelines.
- Liaise with the first line of management for authorisation of parts and process order numbers accordingly
- Work under own initiative without constant supervision
- To ensure all allocated work is adhered to and to notify Team Leader / Controller if in arrears
- Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
- To ensure that all stock levels/movement records are accurate and correct
- To obtain hour meter readings /site information as requested by Contract Admin
- To take on any additional duties as required by the Team Leader / Controller to ensure smooth running of the departmental function.
- Any other duties which arise as a result of the above
- A strong mechanical/electrical background
- Experience in forklift, automotive or related industry
- Demonstrable troubleshooting skills
- Excellent customer service and communication skills
- Strong organisational skills including a working knowledge of Microsoft related products
- A positive work attitude and an ability to work well on your own initiative