Operational Resilience Manager

RSA Insurance

  • Southside Dublin Dundrum, Co Dublin
  • Permanent
  • Full-time
  • 6 days ago
Join RSA and make a difference every day.Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company RSA Insurance.At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.And, if you bring your best, then we promise to give you, our best.Culture and CommunityRSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.Our stats don’t lie… in our annual engagement survey87% of our people celebrate the diversity in their teams and the wider company90% of our people feel safe to speak up and share if they’ve made a mistake91% of our people feel valued and respected by leadership89% of our people are benefiting and thriving through our hybrid working modelOperational Resilience ManagerAs part of the First Line of Defence, this function provides technology resilience assurance to the business through identification of risks, while recommending technology improvement actions, supporting the implementation of controls, validating the design and effectiveness of controls and reporting on progress.In turn this provides assurance to the RSAII Executive, Board and Regulator regarding the effectiveness of controls and processes in place to support the response to, and recovery of technology services in the event of a major technology related incident.The RSAII Operational and Technical Resilience function supports Technology and Operational Resilience, Business Continuity and Crisis Management for all of our Ireland Operations (RSAII & 123.ie). Working with colleagues within the wider Integrated Technology Services team and our IT Outsourced Services partners, the remit of the function spans all aspects of people, process, technology and location continuity and management of Technology Risk.Technology Resilience is seen as a key pillar of our operational capability; it supports RSAII’s customer centric strategy as well being a key regulatory focus. It is also closely aligned with our cyber resilience capability, and the successful candidate will work closely with colleagues in functions including but not limited to the Information Security and Service Delivery functions in making RSAII more holistically resilient through engagement with colleagues in RSA UK and International and Intact Group.The successful candidate will possess a proven track record that demonstrates subject matter expertise and leadership in Technology Resilience / Disaster Recovery. The candidate must have the ability to co-ordinate and participate in multi-disciplinary teams in complex operating environments with the added capability to engage and influence business stakeholders (up to and including C-Level).The Cross Industry Guidance on Operational Resilience, Cross Industry Guidance on Outsourcing and now (EU) 2022/2554 Digital Operational Resilience Act have resulted in resilience transforming into a discipline with a significant level of regulatory oversight, what was once discretionary is now mandatory. The successful candidate will leverage their experience to assess the appropriateness of the changes introduced to comply with these regulatory structures to ensure they are achieving the prescribed regulated outcomes.Key Responsibilities:
Operations Management
  • Development and maintenance of the technology resilience aspect of the wider Resilience Management System.
  • Incident Commander for live invocations in line with documented roles and responsibilities.
  • Support the delivery of business projects with a technology resilience bias or a dependency on technology, while also managing those resilience-initiated projects.
  • Participation on architecture design and change fora.
  • Coordinate the inputs from technical teams, both internal and external stakeholders.
  • Maintenance and development of the DR Framework and all supporting structures.
  • Horizon scanning the legal and regulatory environment.
  • Engagement with the Three Lines of Defence.
  • Ensure the alignment of DR with Major Incident Management processes and procedures with clear delineation of role and responsibilities.
  • Provide training and awareness programs to educate IT staff on disaster recovery best practices and procedures.
  • Actively mentors and helps further the knowledge and skills of ITS personnel on DR.
  • Maintain the currency of the Resilience Management System.
  • Conduct thorough risk assessments to identify and treat potential vulnerabilities.
Situational Readiness Posture
  • Maintain situational readiness of the technology stack and those stakeholders necessary to support the recovery efforts in the event of a live invocation.
  • Respond promptly to disaster events, coordinate recovery efforts, and communicate with stakeholders to ensure timely resolution and minimal business disruption.
  • Demonstrate and provide assurance on readiness through exercising and testing.
Third Party Management
  • Management and co-ordination of our third-party partners in support of our technology performance objectives.
  • Support the production of high-quality and accurate responses in response to formal and informal customer and regulatory requests.
  • Assessment of the resilience posture of third parties supporting Important Functions via Third-Party Risk Assessments.
Exercising and Testing
  • Design, co-ordination and execution of the annual technology exercise and test programme including third-party where applicable.
  • Remediation of exercise and test findings.
  • DR performance reporting.
  • Business user relationship management in an exercising and test capacity as well as live invocation.
  • Lead and coordinate disaster recovery exercises and tests to validate the effectiveness of recovery plans and procedures.
Requirements:
  • 7- 10 years experiences preferably in Financial Services
  • A background in Operational Resilience or one of the core components supported by a strong understanding and experience in Risk Management.
  • Ireland based but able to travel within Ireland.
  • Recognised resilience related or risk certification.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

RSA Insurance