Sales & Service Team Lead, Dublin

Lucan, Co Dublin Dundrum, Co Dublin
Permanent
Full-time

9 days ago

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.Location/Office Policy: Dublin North & West Region – Lucan & Dundrum Branches

Are you customer centric with a passion for exceptional customer experience?
Are you a leader who enjoys motivating and coaching teams?
Are you driven by a relentless business results focus to meet specific individual and team goals?

What is the Role:As a Sales & Service lead with Retail Manager responsibilities in either of our Lucan or Dundrum Branches, you will play a key role in supporting and executing our vision to be the most trusted bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. Your focus will be to lead, coach/empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and direct enablement to create capacity for curiosity led customer engagements.You will develop a culture of accountability and ownership within the team where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Hub locations and wider Region.Key accountabilities.

Coach, develop and motivate your team to achieve each branches goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
Lead, manage, motivate, and develop a high performing team and work collaboratively with Product Partners & Business Pillars to deliver business plans with specific responsibility for delivery of key sales targets, digital enablement, people management metrics, risk management metrics and customer experience scores.
Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience.
Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI’s and community groups ensuring that we leverage the full capability of AIB’s suite of supports.

Minimum Criteria.

Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
QFA qualified or working towards qualification.

Why Work for AIB:We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.Some of our benefits include:

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Please click for further information about AIB’s PACT – Our Commitment to You.Key Capabilities

Ensure Accountability – Holding self and others accountable to meet commitments. Acts with a clear sense of ownership. Communications with clarity. Takes personal responsibility for decisions, actions and failures, ensuring they own the outcome.
Customer First – Puts the customer at the heart of what we do across the organisation. Builds strong and effective relationships to enable the success of our customers and communities.
Drives Progress - Has courage to address difficult issues and supports others to do same. Readily tackles tough assignments and identifies the need for and initiates change when required. Actively curious and willing to listen to and champion good ideas and position with others.
Collaborates – works co-operatively with others across the organisation to achieve shared objectives. Partners with others to get work done.
Develops & Empowers – Recognises and prioritises the value in developing others to meet both personal and organisational goals. Instils accountability in others to drive their own development and provide guidance and support through performance conversations.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Creane, at for a conversation.AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team atDisclaimer:Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.Closing Date: 21st April 2026

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