Part time administrator Emergency Department

• Efficiently manage patient calls and inquiries to the Emergency Department, ensuring accurate triage and documentation.
• Provide clear and professional communication with patients, offering assistance on scheduling, service inquiries, and providing appropriate directions.
• Ensure all patient details (demographic, medical) are recorded accurately in the system.
• Support patient flow by coordinating between patients, clinical teams, and hospital departments.

• Handle patient billing and payment processing, including insurance details and out-of-pocket expenses, ensuring accurate and timely collection.
• Process payments in multiple forms (credit/debit cards, cash, insurance claims).
• Work with the finance department to resolve any billing discrepancies or outstanding payments.
• Ensure that all financial documentation is compliant with hospital policies and healthcare regulations.

• Assist in maintaining accurate financial records for all ED transactions.
• Support the generation of weekly or monthly revenue reports, as required.
• Ensure that all transactions are documented and reconciled on a regular basis.

• Provide general administrative support, such as filing, scheduling, and assisting with medical records management.
• Assist in coordinating with other departments (e.g., admissions, finance, and clinical teams) to ensure smooth patient processing.
• Ensure that all patient-related paperwork is completed and processed in a timely and accurate manner.

• Accurately type and prepare discharge letters for patients based on clinician notes and medical records.
• Ensure that discharge letters are clear, concise, and completed in a timely manner to facilitate patient follow-up care.
• Ensure that discharge instructions are correctly documented and communicated to patients and their primary care providers.

• Scan and upload patient charts and other related documents into the electronic health records (EHR) system, ensuring they are legible and correctly filed.
• Conduct audits of patient charts to ensure that all required documentation, including consent forms, lab results, and discharge instructions, are present and accurately filed.
• Ensure that any missing or incomplete documentation is flagged for follow-up with clinical staff or patients.
• Work closely with the medical team to ensure proper chart management and compliance with healthcare regulations.

• Demonstrate excellent customer service skills, ensuring that patients and their families feel supported, informed, and at ease during their visit.
• Address patient concerns or complaints professionally and empathetically, escalating to clinical or managerial staff when necessary.

• Education & Qualifications:
• A minimum of Leaving Certificate or equivalent qualification. A qualification in business administration, healthcare management, or related field is preferred.
• Previous experience in an administrative role, preferably within a healthcare or medical environment.
• Basic knowledge of healthcare billing systems or experience with insurance claims processing is a plus.
• Experience with medical terminology and familiarity with discharge letter preparation is an advantage.
• Skills & Competencies:
• Strong communication skills (both verbal and written), with a focus on patient interaction and customer service.
• Excellent organizational abilities to manage multiple tasks and maintain accurate records.
• Attention to detail and a commitment to accuracy, especially when processing financial transactions, typing discharge letters, and scanning patient charts.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with healthcare management software and EHR systems is a plus.
• Personal Attributes:
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrates empathy, confidentiality, and professionalism when interacting with patients and staff.
• Flexibility and willingness to work part-time shifts, including weekends and public holidays, to meet operational needs.

• Previous experience working in an Emergency Department or similar fast-paced healthcare setting.
• Familiarity with medical terminology and healthcare administrative systems.
• Fluency in additional languages is an advantage but not essential.

• The role is based at Blackrock Health Hermitage Clinic.
• This is a part-time role, with rostered shifts spread over 7 days, including weekends and bank holidays.
• Competitive salary based on experience and qualifications.
• Opportunities for professional development in healthcare administration.

Blackrock Health